Refund and Return Policy

At BatecShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or return within the terms outlined below:

Refund Policy

  1. Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse refunds for items that do not meet these criteria.

  2. Requesting a Refund: To request a refund, please contact us at refund@batec.shop within 30 days of the delivery date. Please include your order number and the reason for the refund request in your email.

  3. Refund Process: Once your refund request is received and approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 5-7 business days, but processing times may vary depending on your financial institution.

  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return is received safely.

Return Policy

  1. Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse returns for items that do not meet these criteria.

  2. Requesting a Return: To request a return, please contact us at return@batec.shop within 30 days of the delivery date. Please include your order number and the reason for the return request in your email.

  3. Return Process: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to return the item. Please follow these instructions carefully to ensure your return is processed promptly.

  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return is received safely.

Exchanges

Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at support@batec.shop. Our customer service team is here to assist you.

Thank you for choosing BatecShop.