Refund and Return Policy
At BatecShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or return within the terms outlined below:
Refund Policy
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Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse refunds for items that do not meet these criteria.
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Requesting a Refund: To request a refund, please contact us at refund@batec.shop within 30 days of the delivery date. Please include your order number and the reason for the refund request in your email.
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Refund Process: Once your refund request is received and approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 5-7 business days, but processing times may vary depending on your financial institution.
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Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return is received safely.
Return Policy
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Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse returns for items that do not meet these criteria.
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Requesting a Return: To request a return, please contact us at return@batec.shop within 30 days of the delivery date. Please include your order number and the reason for the return request in your email.
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Return Process: Once your return request is received and approved, we will provide you with a return authorization and instructions on how to return the item. Please follow these instructions carefully to ensure your return is processed promptly.
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Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure your return is received safely.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at support@batec.shop. Our customer service team is here to assist you.
Thank you for choosing BatecShop.