Shipping Policy

Thank you for choosing BatecShop for your cutting machine needs. We strive to provide prompt and reliable shipping services to ensure your orders are delivered to you in a timely manner. Please review the following information regarding our shipping policy:

Processing Time:

  1. Order Processing: Orders typically take 1-3 business days to be processed before shipment. During this time, our team works diligently to prepare and package your order with care.

  2. Order Confirmation: Once your order has been processed, you will receive an email confirmation with your order details and tracking information. Please ensure that your shipping address and contact information are accurate to avoid any delays or delivery issues.

Shipping Time:

  1. Estimated Delivery: After processing, orders are shipped via our trusted carriers, with an estimated delivery time of 5-8 business days. Please note that shipping times may vary depending on your location, shipping method selected at checkout, and any unforeseen circumstances such as weather delays or peak seasons.

  2. Tracking Information: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery. You can use this tracking number to track your package online or through the carrier's mobile app.

Shipping Rates:

  1. Flat-Rate Shipping: We offer flat-rate shipping fees for all orders within the continental United States. Additional charges may apply for expedited shipping or orders outside this region.

  2. International Shipping: We also offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination and shipping method selected at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Status:

  1. Order Updates: You can check the status of your order and track your package using the tracking number provided in your order confirmation email. If you have any questions or concerns about your order status, please contact us at shipping@batec.shop for assistance.

  2. Delivery Issues: In the event of a delivery issue or if your package is lost or damaged in transit, please contact the carrier directly to file a claim. Our customer service team is available to assist you with any questions or support you may need throughout the process.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at shipping@batec.shop. Our customer service team is here to assist you and ensure a smooth shopping experience.

Thank you for choosing BatecShop.